❓ Frequently Asked Questions

At ALLWAVE, we’re here to make your shopping experience smooth and stress-free. Below are answers to the most common questions we receive. If you still need help, feel free to contact us.

1. What is the estimated shipping time?

• United States & Canada: 7–14 business days
• International Orders: 14–31 business days
  Delivery times may vary slightly depending on your location and local customs processing.

2. How can I track my order?

• As soon as your order ships, you’ll receive a tracking number by email. You can check the status of your shipment anytime on our Track Your Order page once its available.

3. What is your return policy?

• We accept returns within 30 days of delivery. Items must be unused, in their original condition and packaging. Return shipping costs may apply.

4. How do I initiate a return?

• Simply reach out to our team via the Contact Us page with your order number and reason for return. We’ll walk you through the steps from there.

5. Do you ship internationally?

• Yes, we ship worldwide! Please note that international orders may be subject to customs fees or import duties, which are the customer’s responsibility.

6. What payment methods do you accept?

• We accept all major credit and debit cards, PayPal, Apple Pay, and other secure payment options based on your location.

7. Can I change my order after it’s been placed?

• If your order hasn’t shipped yet, contact us as soon as possible. We’ll do our best to make changes before it goes out.

8. What if my order arrives damaged or incorrect?

• We’re sorry for the inconvenience! Please contact us within a few days of delivery with photos of the issue. We’ll work quickly to resolve it for you.

9. How can I contact customer service?

• You can reach us anytime through our Contact Us page. Our support team is responsive and happy to help with any questions or concerns.

10. Do you offer discounts or promotions?

• Yes! We regularly run special offers and seasonal promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated.